How long will it take for my order to arrive?
We aim to dispatch any orders placed before 2pm on the same working day. Standard delivery is by Royal Mail 1st Class Service so your order should usually be with you in around 2 working days.

I am ordering lots of items how much is my postage likely to be?
Our standard delivery charge is £3.95 and this will allow a shipment of up to 2 mugs. Single larger item purchases (teapots, jugs, vases, jars and dishes) will cost £8.95.
Dorisware is made from sturdy creamware so if you order a number of pieces your parcel will be heavy. UK larger order delivery charges (up to 5kg) are £12.99 for 48 hour Parcelforce service, or £17.49 for 24 hour Parcelforce service. If you find that your order is heavier than standard shipping will allow please contact us on 01460 477773 so that we can assist you with your order.

Do you ship overseas?
We can ship worldwide. Please just enter your address details at check out and your shipping total will be displayed for the destination you have requested.

What is your returns policy?
If for some reason the Doris item you ordered isn’t for you then please pop it back to us at Doris & Co Ltd, PO Box 124, Chard, Dorset, TA20 9BT within 14 days in the condition it was delivered. Just let us know if you would prefer to exchange or receive a refund.

Can I cancel my order?
If you would like to cancel your order please contact us on 01460 477773 so that we see can check if your order has been shipped. If we have not shipped the order we will be happy to cancel if for you. If your order has been shipped you can return it to us within 14 days for an exchange or a refund.

Can you gift wrap my order?
We can gift wrap your order for £3.95. If you would like any items wrapped please select the gift wrap option. Don’t forget to enter a gift message if you would like one too.

What should I do if my order arrives damaged?

Please contact us on 01460 477773 or by email within 5 days of receiving your order. We will require a photograph of any damaged items and will endeavour to resolve any issues as quickly as possible.

What is the VAT rate?
The VAT rate for the UK is 20%. Prices on our website include VAT at this rate.

How do I care for my Dorisware?

All of Doris’ quality English creamware is dishwasher and microwave safe.

What size are your little mugs/ espresso mugs?
All of our little mugs or espresso mugs hold a quarter of a pint and measure 7cm high by 10cm wide (including handle). They are designed as nursery mugs, espresso mugs or for those who like a smaller cup of tea.

What can you use the Jolly Useful Nipper Board for?
All of Doris’ Nipper Boards are dishwasher, oven, microwave and aga safe. You can use your Nipper board for chopping, serving treats, pop it in the oven to heat up your favourite cheese, or as a lovely looking serving board for charcuterie or a cheeky pastry or two.

What is Dorisware made from?

Dorisware is made by hand to our unique design at one of the last remaining UK potteries. Our mugs are made from quality English creamware to ensure your chosen piece is built to last. The mugs are poured by hand into the moulds, the handles and decals are applied by hand and then the glaze is applied and baked on. There is a lot of love and care going into the process of making a Doris mug and the finished product has a quality and lustre that you won’t find in a common or garden machine made mug.

Where is Dorisware made?
Doris is proud that all Dorisware is made here in the UK.

How can I get regular updates about new products and special offers?
If you subscribe to the Doris & Co mailing list we will keep you up to date with any new Dorisware designs and loyal customer offers. Don’t worry we won’t bombard your inbox with emails we will just let you know about the important things.

I am interested in stocking Doris & Co’s products in my store who should I contact?
Please email or give us a call on 01460 477773 and we’d be delighted to discuss matters further.

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